Every customer gets support.
Whatever the plan: help, clear documentation and dedicated contacts are standard for us. Premium support adds more on top — for teams that need faster response times and a direct line.
Included in standard support
- Dedicated contacts for every customer
- Clear documentation and help center
- Help with setup and first steps
Premium support – the add-on on top
- Same-business-day response guarantee
- Direct access to our AI experts
- Priority handling for technical requests
Premium support is a paid add-on. Get in touch if you'd like to add it to your plan.
What premium support offers.
Three clear benefits for teams that rely on fast, competent help.
Response guarantee
An answer the same business day — when your request arrives by 3 PM. No more waiting on open questions.
Direct access to our AI experts
Reach our experts directly via Microsoft Teams, email or phone — no detour through an anonymous ticketing system.
Quick chat over Teams
When it helps, we hop on a short Microsoft Teams call with you — complex questions get resolved faster in a conversation than in any email back-and-forth.
Priority handling for technical requests
Technical requests get prioritized in premium support, so your team can keep working without delay.
Add premium support to your plan?
Book a short call via Microsoft Teams — we'll show you how premium support fits your plan and answer any open questions.
